Fraud protection settings

Fake or repeated cash-on-delivery orders cost you delivery fees. In Codform, go to Fraud protection.

Order limit

Orders per phone number per hour limits how many orders one phone number can place through the form in an hour. Enter a number from 1 to 20 (the default is 3), or 0 to turn the limit off. A shopper over the limit sees a message asking them to try again later.

Blocked phone numbers

Add a number with its country code, for example +212612345678. If you've set a default country in Settings › Delivery, you can leave the country code out. Orders from a blocked number are refused, and the shopper sees a message asking them to contact the store.

Blocked IP addresses

Add an IP address, for example 203.0.113.7, to refuse orders from it. You can find a customer's IP address on the order in your Shopify admin.

What you'll see

• Refused attempts appear on the Orders page with the status Blocked and the reason: Blocklist, Too many orders from this phone, or Free plan limit reached.
• In the lists, only part of each number or address is shown, for example +212 ••• 678. The app keeps a secure fingerprint of it, not the full value.
• You can block up to 1,000 entries, and remove any of them at any time.